TRAINING and DEVELOPMENT         

Training and development play a key role in recruiting and retaining staff and improving workforce skills.  Offering appropriate training increases loyalty in existing staff and attracts new recruits by demonstrating that your organisation invests in its workforce.

Topics can be covered in a variety of formats, such as half- or one-day workshops, seminars or individual sessions to suit you and your staff and include:

	Assertiveness
	Communication skills
	Confidence building
	Conflict management
	Confidentiality
	Delegation
	Group dynamics
	Handling appraisals
	Induction packages
	Leadership styles
	Listening skills
	Managing change
	Managing meetings
	Management styles
	Managing upwards
	Motivation
	Planning & organising
	Presentation & written communication skills
	Recruiting with confidence
	Stress management
	Time Management

Group Facilitation

Useful for:

	gathering information;
	decision making; and
	communicating new approaches to anyone involved with the organisation.

Training Needs Analysis

	Vital when there is confusion about the type of training required.
	Save time and money by sourcing in-house expertise where appropriate.
	Identify training needs that can be delivered on a one to one basis.

To discuss your requirements in more detail, please contact Ghyslaine Clarke:

Email: gclarke@gaincd.co.uk

Phone: 07913 749349

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